The following general conditions of purchase of Andreagudelo's products are regulated by the terms and conditions of access and use of www.andreagudelo.com.
Products purchased through the Site www.andreagudelo.com shall be subject to the dispatch and delivery conditions chosen by the User and the availability on the Site. The information on the place of shipment is the exclusive responsibility of the User. The terms chosen for dispatch and delivery are considered from the moment the Offering Company has validated the purchase and the payment method used, and 3 working days will be considered for the fulfillment of such term. Orders will be shipped from the company located in the city of Medellin. Also, the products will only be delivered from Monday to Friday from 8 am to 5 pm, not including holidays.
After the customer delivers the information to the page of the place where the product should arrive, the customer must verify that the address always has someone to receive the order otherwise the product is left at the disposal of the carrier; The User acknowledges and agrees that the location data provided to andreagudelo to make the delivery of the products purchased through the Site are true and up to date. Therefore, the User voluntarily declares that, by providing such data, he/she irrevocably AUTHORIZES the person who at the time of delivery is at the address provided by the user, to receive the product. By the above, whoever is at the address indicated by the User and declares in good faith his willingness to receive the products, will act in the name and on behalf of the User, Mandalas para el Alma will communicate by e-mail to the Users the data so that they can track the status of the shipment via the Internet. Warning: Mandalas para el Alma cannot guarantee shipment to some regions where the carrier does not arrive. When this happens, we reserve the right to revoke the orders that are in these conditions, in which case the order will be reversed and the price will be refunded to the customer as soon as possible.
Andreagudelo makes the replacement of its products as long as it is demonstrated that the products are under warranty of manufacture, it is valid to communicate to 3044412812, after communicated the return and the respective change of the product will be made.
If the customer receives a product with different characteristics to those described on the page at the time of purchase, the following procedure must be carried out to verify the validity of the claim.
The customer must call +57 3044412812 to exchange the product or if the case is due to confusion with the product, the money will be refunded. Andreagudelo has 5 working days to make the replacement after receiving the information. Once the logistics area receives the required documents and the data is corroborated, it will proceed to send the Reverse Logistics Guide so that the return can be made at the customer's choice, and the order will be scheduled for collection.
Once the return process is completed, we will proceed to reorder the product so that the customer receives the product with the characteristics initially purchased.
Refunds due to retraction, warranties, or order cancellation will be made through a process where the customer must communicate directly with andreagudelo to return the money through an account where the money can be deposited. Andreagudelo will only refund the money to the holder of the purchase after the return of the product, once approved, the money is refunded.
The products and services offered on the Site can only be paid with the methods specifically indicated in each case. The use of credit cards shall be regulated by the provisions of these Terms and Conditions. In case of contradiction, regarding bank cards accepted in the Site, the aspects related to them, such as the date of issuance, expiration, quota, blocking, etc., shall be governed by the respective Opening Agreement and Regulation of Use, in such a way that the Companies shall not be responsible for any of the aspects indicated. The Site may indicate certain purchase conditions according to the payment method used by the user.